What does it take to make it to the top in the hospitality sector? How many of these 6 top hospitality skills and attributes do you have? Don’t worry, there’s always time to learn and develop if you’re missing a skill or two.
1. Customer Service
This industry is all about people. It’s up to you to ensure that all your guests have a wonderful time with nothing to worry about. It’s all about meeting your customers’ expectations.
Good customer service is all about sending your customers away happy – happy enough to give positive feedback to others. Positive feedback can spread quickly, but negative feedback will spread even faster so make sure that you don’t give bad customer service otherwise your business may take the hit.
Remember; customers are always right!
2. Language Skills
If you plan on working in hospitality, you are going to meet lots of different people from lots of different places. The ability to communicate with speakers of other languages is an invaluable skill.
Most people who are successful in hospitality are multilingual as this truly is an international industry and the more languages that you can speak, the more employable you are.
Time to brush up on your English? See if IELTS of TOEFL are for you! You also might want to try the FREE Duolingo App, which is used by millions of people worldwide to learn new languages on the go and at a time that suits them best.
3. Communication Skills
If this isn’t one of your strong points, you have to work harder to make it one! In this industry, communication is key.
Interacting with customers and addressing their needs is important. Any miscommunication can result in an unsatisfied customer which can have consequences later down the line.
4. Financial Management
All employees must have a good understanding of the cash flow, profitability and tax liabilities. This will help run a successful hospitality business. Good mental maths will also speed up transaction times.
5. Understanding The Industry
Anybody in this billion-dollar industry must keep up to date with the latest trends, success stories and news.
Make it your goal to understand what your guests want and need. Get to know your customers as you know your friends and family and you will be very popular in this industry.
6. Cultural Awareness
Finally, cultural awareness is important as you’ll need to interact with people from a wide variety of other cultures.
Being understanding of the different cultures and behaviours is important for any career but more so within this industry. Keeping an open mind can help you to avoid any misunderstandings that can occur as beliefs and values represent a person’s culture.
If in doubt, don’t do as Basil Fawlty does!
Find out more about studying Hospitality at the Emirates Academy of Hospitality Management.