6 Top Hospitality skills


What does it take to make it to the top in the hospitality sector? How many of these 6 top hospitality skills and attributes do you have? Don’t worry, there's always time to learn and develop if you’re missing a skill or two.

1. Customer Service

This industry is all about people. It’s up to you to ensure that all your guests have a wonderful time with nothing to worry about. It's all about meeting your customers' expectations.

Good customer service is all about sending your customers away happy - happy enough to give positive feedback to others. Positive feedback can spread quickly, but negative feedback will spread even faster so make sure that you don't give bad customer service otherwise your business may take the hit.

Remember; customers are always right!

2. Language Skills

If you plan on working in hospitality, you are going to meet lots of different people from lots of different places. The ability to communicate with speakers of other languages is an invaluable skill.

Most people who are successful in hospitality are multilingual as this truly is an international industry and the more languages that you can speak, the more employable you are.

Time to brush up on your English? See if IELTS of TOEFL are for you? You also might want to try the FREE Duolingo App, which is used by millions of people worldwide to learn new languages on the go and at a time that suits them best.

3. Communication Skills

If this isn't one of your strong points, you have to work harder to make it one! In this industry, communication is key.

Interacting with customers and addressing their needs is important. Any miscommunication can result in an unsatisfied customer which can have consequences later down the line. 

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