University of Minnesota - Student Services Professional 2

U-of-M

About the job

The Office of Undergraduate Admissions has an opening for a well-qualified candidate to fill the position of Student Services Professional 2 in the International Admissions unit. This position is responsible for multiple and overlapping responsibilities in the Office of Admissions, and is tasked with delivering extra-mile customer service to international applicants through emails, voice mails, and in-person meetings. This position requires knowledge and expertise surrounding credential review, documentation, and the decision process for freshman applications and admissions, transfer applications and admission, international transfer credit, international cultural norms, and international educational systems.

Qualifications

Required Qualifications

  • Bachelor’s degree plus two years of experience or the equivalent combination of education and relevant experience totaling six years.
  • Superior customer service, excellent organizational, and strong interpersonal skills.
  • Excellent written and oral communication skills.
  • Demonstrated sensitivity and commitment to working with people from different backgrounds.
  • Demonstrated ability to work independently and to take initiative.
  • Willing and able to multi-task.
  • Flexible and adaptable.
  • Ability to prioritize workload in a fast-paced environment

Preferred Qualifications 

  • International admissions experience.
  • International transfer credit experience.
  • Familiarity with PeopleSoft, Perceptive Content, DARS,
  • Familiarity with foreign language(s).

Location: Twin Cities

Full/Part Time: Full Time

Regular/Temporary: Regular

For full details of the job vacancy visit https://humanresources.umn.edu/jobs, choose 'External Faculty and Staff Applicants' and enter the job ID 311644.

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